CRM & Bonus

The integration of Falaê with CRM&BONUS allows all customers registered with Falaê to be automatically sent to the CRM&BONUS platform. Furthermore, the integration makes it possible to associate a cashback with the customer's response, encouraging participation in surveys and increasing the engagement rate.

How to Configure the Integration

1. Access the Integrations screen on the Falaê platform.
2. Search for "CRM&BONUS" and click "Activate".
3. Add Company ID (Ask account administrator in CRM&BONUS).
4. Click on "Configure" to complete the integration.

Benefits of Integration

• Automatic registration of customers in CRM&BONUS.
• Cashback linked to survey response, encouraging greater engagement.
• Increased response rate, generating more insights into the customer experience.
• Process automation, reducing manual work and optimizing loyalty program management. After configuration, customers who respond to surveys on Falaê will be automatically registered in CRM&BONUS, and will be able to receive cashback as an incentive for future purchases! 🚀