Estúdio Oggi via Domani

Estúdio Oggi works in marketing and communications and, through Domani, provides automation for customer service and customer relationships.

The integration with Falaê uses ZigPay orders to register customers and record purchases. Falaê sends Domani the customer's phone number and an individual survey link, already associated with the customer and purchase record, so Domani can send the survey and the response remains linked to the purchase experience.

Before you start

Use an account with access to Integrações (Integrations). The Caixa (Cashier) role cannot configure these integrations.

• Configure the ZigPay integration in Falaê and select the survey to send.
• Check that customer data in ZigPay includes a phone number and email address. Both are required for automatic registration in this flow.
• Ask Domani for the establishment's data receiving URL (webhook).

How to configure the integration

1. Open Integrações (Integrations) in Falaê.
2. In Consultoria/BI (Consulting/BI), select Estudio Oggi.
3. If the Unidades (Units) list opens, use the Configurar (Configure) action for the unit you want to connect. If the form opens directly, check that you are in the intended company.
4. In the Webhook URL field, paste the URL provided by Domani.
5. Click Configurar (Configure) and check for confirmation that setup is complete.
6. Coordinate with the Domani team to receive the data and send messages containing the individual links.

This flow uses the survey selected in the ZigPay integration. To connect other establishments, repeat setup for each company with the corresponding URL provided by Domani.

How the integration works

1. The customer places an order at an establishment that uses ZigPay.
2. During the daily import, Falaê receives customer data and creates purchase records from the previous day's orders.
3. For customers selected by the daily sending process, Falaê prepares an individual survey link associated with the customer and purchase record.
4. Falaê sends Domani the phone number and individual link through the configured webhook.
5. Domani sends the survey following the flow agreed with their team. The customer opens the link and answers about their experience.

Sending data to Domani depends on Falaê's daily process.

Setup confirmation means the webhook has been saved. Check with Domani that the data was received and when messages will be sent.

Does the customer need to identify themselves again?

When opening the individual link, the customer can respond without identifying themselves again. Use the individual link received from Falaê to keep the response linked to the customer and purchase record.

How to disconnect the integration

In Integrações (Integrations), open the Estudio Oggi card and, if the Unidades (Units) list appears, open the settings for the intended unit. Select Cancelar integração (Cancel integration). Falaê stops sending new phone numbers and links to Domani through this integration.

Cancellation does not disconnect ZigPay or delete customer records, purchase records, or responses already stored in Falaê. Contact the Domani team about data or messages they have already received.