nbkPULSE

nbkPULSE is a customer service platform for restaurants that brings together WhatsApp, Instagram, Google, and Facebook, with AI response suggestions and human review before sending.

The integration with Falaê lets nbkPULSE retrieve company information, customer satisfaction surveys, and customer responses. You generate an integration token in Falaê and send it to the partner team, who configure access in their own system.

Before you start

Use an account with access to Integrações (Integrations). The Caixa (Cashier) role cannot configure these integrations.

Agree with the nbkPULSE team who will receive the token and complete setup. Share it only with the authorized contact through a secure channel.

The option to activate the entire network appears for users with access to unit management whose user company belongs to a network.

How to configure the integration

1. Open Integrações (Integrations) in Falaê.
2. In Consultoria/BI (Consulting/BI), select NBK Pulse.
3. If the Unidades (Units) list opens, use the Configurar (Configure) action for the unit you want to connect. If the form opens directly, check that you are in the intended company.
4. If Ativar para todas as lojas da rede (Activate for all stores in the network) is available, enable it to connect the network. Leave it off to connect only the selected company.
5. Click Ativar (Activate) so Falaê generates the integration token, displayed in the Token field.
6. Click Copiar (Copy) and send the token to the person responsible for the integration at nbkPULSE.
7. Ask the nbkPULSE team to complete setup in their own system.

How the integration works

1. nbkPULSE uses the token generated in Falaê to authenticate requests.
2. Falaê provides information about connected companies, surveys, and responses, including scores, comments, and customer data associated with those responses.
3. nbkPULSE receives the data for use in its own system. Check with the partner team how often they retrieve data and update the information.

Requests cover the selected company or the companies in the network, depending on the option chosen during activation.

Data is not appearing. What should I do?

Reopen the unit settings in the NBK Pulse card to view or copy the token from the Token field. Ask the partner team whether setup is complete and when the last update took place. If requests to Falaê fail, tell the Falaê team which company, period, and survey are affected, without including the token.

How to disconnect the integration

In Integrações (Integrations), open the NBK Pulse card and, if the Unidades (Units) list appears, open the settings for the intended unit. Select Cancelar integração (Cancel integration).

For an individual integration, the token no longer allows new requests for that company.

When a user with access to unit management cancels a shared network token, access through that token is revoked for the entire network. Companies with an individual integration retain their own tokens.

If a user without access to unit management cancels a network token, only the selected company is marked as disabled: the network token remains valid, including for requests for that company's data. In that case, ask the network administrator or the Falaê team to revoke the token to end data access.

Cancellation does not delete data already received by nbkPULSE. Contact the partner team to request deletion.