Chatguru

The integration of Falaê with Chatguru allows all customers registered with Falaê to be automatically sent to Chatguru, with the addition of a specific TAG defined at the time of integration. This TAG makes it possible to create automations within the Chatguru platform, optimizing customer service and management.

🔗 How to create a new TAG on Chatguru? Access the official tutorial: Create a new TAG on Chatguru

How to Get API Information on Chatguru

1. Go to Chatguru and log in to your account.
2. Go to the "Cell Phones" tab within the Chatguru panel.
3. Copy the following data:
   • Endpoint
   • Key
   • Account ID
   • Device ID

How to Configure Integration in Falaê

1. Access the Integrations screen on the Falaê platform.
2. Search for "Chatguru" and click "Activate".
3. Add credentials obtained from Chatguru:
   • Endpoint
   • Key
   • Account ID
   • Device ID
4. Set up a new TAG on Chatguru (If you haven't created it yet, follow the tutorial above).
5. Add the TAG ID configured in Chatguru.
6. Click on "Configure" to complete the integration.

Benefits of Integration

• Automatic registration of Falaê customers on Chatguru.
• Customer segmentation with personalized TAGS.
• Possibility of creating automations within Chatguru for better service management.
• Ease of communication and relationships with customers. After configuration, all customers who respond to surveys on Falaê will be automatically added to Chatguru, with a specific TAG, allowing the creation of automated flows within the platform! 🚀