iFood

iFood is a delivery platform that connects customers to restaurants and markets for online orders.

The integration with Falaê centralizes iFood evaluations along with evaluations from other connected integrations, so you can monitor feedback in a single place. You can also respond to customer reviews directly through Falaê. Reviews are automatically updated every day.

Before you start

You need to have access to the Integrations screen in Falaê and an iFood account with permission to authorize access to the stores you want to connect.

If you manage more than one branch on Falaê, check which one is selected before starting. The chosen stores will be linked to that branch.

How to configure the integration

1. Access the Integrations screen in Falaê and search for iFood, in the Reviews category.
2. Open the iFood card and click on Generate authentication code.
3. Click Authorize on the iFood Portal. The portal will open in a new tab.
4. On iFood, log in with the account responsible for the stores, check the requested permissions and authorize the connection with Falaê.
5. Copy the authorization code presented by iFood.
6. Return to Falaê, paste the code in the Authorization code field and click Confirm authorization. The code must follow the XXXX-XXXX format.
7. In the displayed list, select the stores you want to link. Use Search store by name or ID to find an establishment.
8. Click Add selected stores and wait for confirmation.

The added stores appear in My stores, with the name and ID of each establishment. You do not need to fill in this data manually: they are obtained from the list of authorized stores on iFood.

How integration works

Authorizing the account allows Falaê to access the stores available on iFood. Next, the selection of stores defines which establishments will be monitored at Falaê branch.

With linked stores, Falaê automatically checks your reviews every day. A new review may not appear immediately after it is posted by the customer.

To request a manual update, open the integration and click Update Reviews above My Stores. Processing may take a few minutes. This action queries reviews from the last 10 days; it doesn't import the store's entire history.

How to add other stores?

1. Open the iFood integration in Falaê.
2. In My Stores, click Add Store below the listing.
3. Search by name or ID and select the stores you want to add.
4. Click Add selected stores.

You can select more than one store at once. Already connected stores appear as Already Linked and cannot be added again.

My store does not appear in the list. What to do?

Check the search by name or ID. If the store is not among the available options, it may be necessary to update authorization on iFood.

If the list is empty, click Search stores again. A temporary failure may leave the search without results; this does not mean that the integration has been disconnected.

1. On the store selection screen, click Update Permissions.
2. Click on Generate authentication code and then on Authorize on the iFood Portal.
3. Check the account and access to the store on the portal, authorize the connection and copy the new code.
4. Return to Falaê, fill in Authorization code and click Confirm authorization.
5. In the list of stores, select the establishment and click Add selected stores.

Updating permissions unlocks access to authorized stores, but you still need to select which ones you want to add to Falaê.

What should I do if I can't complete the setup?

If the code is not accepted, check if it was copied completely, in XXXX-XXXX format, and try again.

If the message This store is already linked to a company appears, the store already has a link on Falaê. Check the selected branch and, if you need to transfer this link, contact Falaê team.

When adding multiple stores, some may be linked even if another has an error. Check the messages and try again only with stores that have not been added; they remain selected on the screen.

If the problem continues, inform Falaê team of the name of the store, the ID displayed and the message displayed.

How to remove a store?

In My stores, find the store by name or ID and click the trash bin icon next to it. This removes the link between that store and Falaê branch. The other stores remain connected.

How to disconnect the integration?

Open the iFood integration and click on Cancel integration, below the stores section. Falaê cancels the connection to the selected branch and stops updating your iFood reviews.

To use the integration again, redo the authorization and select again the stores you want to monitor.