Payby

Payby allows the customer to pay their bill via cell phone. The integration with Falaê connects this payment to the customer registration, the purchase record record and the satisfaction survey.

After payment, Payby registers the customer on Falaê with the purchase registration data and then redirects them to the survey. After responding, the customer completes the registration data that Payby has not yet collected.

How integration works

1. The customer pays the bill through Payby.
2. Payby registers the customer on Falaê, sending the customer data it already collects and the purchase registration data.
3. After registration, Payby redirects the customer to the satisfaction survey linked to the integration.
4. The customer responds to the survey about their experience at the establishment.
5. After responding to the survey, the customer completes the registration data that Payby has not yet collected, complementing their registration on Falaê.

How to configure the integration

1. Access the Integrations screen on the Falaê platform.
2. Search for “Payby” in the list of available integrations.
3. Select the survey you want to link.
4. Generate the survey link.
5. Copy the link generated and send it to the person responsible for the account on the Payby platform.
6. Ask the person responsible to configure the flow to register the customer on Falaê with the purchase record after payment and, only after this registration, redirect them to the survey link.

The complete flow follows this order: payment → registration with purchase record → satisfaction survey → completion of registration data.