Alloy

The integration of Falaê with Alloy allows the automated sending of satisfaction surveys whenever a new order is registered. This is done by configuring webhooks, ensuring a real-time data flow between platforms.

How to Get the Token on the Alloy System

1. Log in to the Alloy platform.
2. Click the settings icon in the menu.
3. Access the "Integrations" section.
4. Search for "API Alloy" and copy the Token by clicking the copy icon.

How to Activate Integration in Falaê

1. Access the Integrations screen on the Falaê platform.
2. Search for "Alloy" and click "Activate".
3. Add the Token copied from Alloy.
4. Select the survey you want to send automatically.
5. Click on "Configure" to complete the configuration.

How to Configure the Webhook on Alloy

1. Access the Alloy platform.
2. In the menu, go to "Integrations" → "Webhook".
3. Copy the link generated by Falaê.
4. Click "Create Webhook".
5. Paste the copied link into the "URL Endpoint" field.
6. Fill in the necessary information.
7. Configure to be triggered whenever a new order is registered.
8. Save the configuration.

Benefits of Integration

• Automatic sending of surveys to customers who place orders.
• Real-time synchronization between Falaê and Alloy.
• Greater control and automation in after-sales. After configuration, Falaê will automatically send surveys to customers whenever a new order is registered on Alloy, ensuring effective monitoring of customer satisfaction! 🚀