Giftpay

Giftpay is a platform for managing incentive campaigns, goals, and employee bonuses.

The integration with Falaê lets Giftpay retrieve customer satisfaction surveys and responses to support employee bonuses based on customer feedback results. You generate an integration token in Falaê and send it to the partner team, who configure access in their own system.

Before you start

Use an account with access to Integrações (Integrations). The Caixa (Cashier) role cannot configure this integration.

Agree with the Giftpay team which surveys and results will be used in the bonus campaign and who will receive the token to complete setup. Share it only with the authorized contact through a secure channel.

How to configure the integration

1. Open Integrações (Integrations) in Falaê.
2. In Colaboradores (Employees), select Giftpay.
3. If the Unidades (Units) list opens, use the Configurar (Configure) action for the unit you want to connect. If the form opens directly, check that you are in the intended company.
4. Click Ativar (Activate) so Falaê generates the integration token, displayed in the Token field.
5. Click Copiar (Copy) and send the token to the person responsible for the integration at Giftpay.
6. Ask the Giftpay team to complete setup in their own system and agree on the bonus campaign rules.

How the integration works

1. Giftpay uses the token generated in Falaê to authenticate requests.
2. Falaê provides information about the connected company, surveys, and responses, including scores, comments, and customer data associated with those responses.
3. These results can be used in Giftpay to track campaign goals and support employee bonuses according to the criteria defined by the company. Check with the partner team how often they retrieve data and update the information.

The integration covers only the selected company. To connect other companies, repeat setup for each one and send their respective tokens to Giftpay.

How do I define employee bonuses?

Work with the Giftpay team to define the campaign goals, participating employees, criteria, bonus amounts, and assessment period. Also agree on how survey results will be linked to participating employees or teams.

Falaê makes customer feedback data available for retrieval. Campaign setup and bonus distribution must be arranged in Giftpay; generating a token in Falaê alone does not define rules or make payments.

Data is not appearing. What should I do?

Reopen the unit settings in the Giftpay card to view or copy the token from the Token field. Ask the partner team whether setup is complete, which surveys are being retrieved, and when the last update took place. If requests to Falaê fail, tell the Falaê team which company, period, and survey are affected, without including the token.

How to disconnect the integration

In Integrações (Integrations), open the Giftpay card and, if the Unidades (Units) list appears, open the settings for the intended unit. Select Cancelar integração (Cancel integration).

The token no longer allows new requests for that company's data. Integrations for other companies remain active.

Cancellation does not delete data already received by Giftpay. Contact the partner team to request deletion.