Natural Bot

Integration between Natural Bot Sales Copilot and Falaê to automate the sending of satisfaction surveys in the delivery flow via WhatsApp.

Explanation

The integration between Natural Bot and Falaê enhances delivery management, connecting service, orders and feedback collection in a single flow.

With this connection, interactions carried out on WhatsApp through Sales Copilot can automatically generate satisfaction surveys for customers, with quick, organized and strategic collection.

The Natural Bot Sales Copilot leads end-to-end service: suggests menu items, interprets audios and abbreviations, integrates payment and sends orders to the kitchen via printer or KDS screen. Meanwhile, Falaê structures experience data for monitoring and decision making.

Thus, each registered evaluation can be associated with the order and the corresponding customer, allowing detailed analyzes by product, time and quality of service.

How it works in practice

1. The customer interacts with the restaurant via WhatsApp, in the Natural Bot flow.
2. The order and customer data are processed by the operation.
3. This data is synchronized with Falaê through active integration.
4. Falaê uses this information to trigger surveys and consolidate feedback on the panel.

How to Configure Integration in Falaê

1. Access the Integrations section in Falaê.
2. Select the Natural Bot integration.
3. Click Activate and copy the generated token.
4. Send the token to the technical person responsible for integration at Natural Bot.
5. After confirming the link, validate receipt of orders and registrations on Falaê.

Integration screen Natural Bot

Expected Result

• Automated sending of satisfaction surveys.
• Higher response rate with less operational effort.
• Consistent data for strategic decisions.
• Continuous improvement of customer experience and relationships.