Jotajá

Integration with Jotajá allows, whenever an order is placed, Falaê automatically generates a personalized survey URL, which is sent directly to the customer's WhatsApp. This way, feedback collection occurs quickly and without the need for manual identification.

Step-by-Step Configuration

1. Access the Integrations screen on the Falaê platform.
2. Search for "Jotajá" and click “Activate”.
3. Select the survey you want to link.
4. Generate the personalized link of the survey.
5. Copy the generated link and send it to the person responsible for the account on the Jotajá platform.
6. Request that the link be configured so that customers are automatically redirected via WhatsApp after placing the order.

Benefits of Integration

• Automatic sending of the survey via WhatsApp.
• Eliminates the need for manual identification in the survey.
• Fast and simplified process for the customer.
• Increase in response rate and quality of feedback. With this integration, Falaê ensures that customers receive the survey at the ideal time, facilitating the collection of opinions and optimizing the service experience! 🚀