Linx Degust - Via Foodie Connect

Linx Degust, from Linx, is a management system for restaurants, chains and franchises, with point of sale, service, inventory and cashier control features.

Integration with Falaê, via Foodie Connect, allows the customer to access the satisfaction survey using the QR Code on the order coupon. Falaê links the response to the coupon identifier and uses this record to control new responses using the same QR Code.

Before you start

• Access the Integrations screen in Falaê.
• Have a survey registered with the company or branch that will be integrated.
• Request the Store Code and Franchise ID from the person responsible for Linx Degust. Check if the two data correspond to the store you want to connect.
• Confirm with the person responsible for Linx Degust or Foodie Connect the necessary configuration to print the survey QR Code on store coupons.

How to configure the integration

1. Access the Integrations screen in Falaê.
2. In the Search integration field, search for Linx Degust and open the integration card, in the POS category.
3. If you manage a chain of stores, find the desired branch in the list and open its configuration.
4. Fill in the Store Code field with the code provided by the person responsible for Linx Degust.
5. Fill in the Franchise ID field with the corresponding franchise identifier.
6. In the Survey field, select the survey you want to link to the store. The list only shows surveys from the selected company or branch.
7. Click Configure integration and wait for confirmation.

When finished, the screen displays Integration configured and informs you that the selected survey is linked to the store in Linx Degust. To check the flow, open the QR Code of a coupon that has not yet been responded to and check if it directs you to the correct survey.

How integration works

1. The customer receives the coupon with the QR Code from the survey, according to the store's printing configuration.
2. When opening the QR Code, Falaê identifies the coupon, store and franchise to locate the linked survey.
3. The customer accesses the survey and responds about their experience. When the store is not directly identified, the flow may ask him to choose the branch where he placed the order.
4. After sending the response, Falaê records the link between the evaluation and the coupon identifier.
5. When this coupon already has a response linked, a new access via the same QR Code takes you to the thank you page.

Control is done by coupon. A customer with another coupon can access the survey corresponding to this new order.

Questions and maintenance

No surveys are available to select. What should I do?

Create a survey in the company or branch you are setting up and reopen the integration. Without a survey available, the Configure Integration button is disabled.

Can I connect more than one branch?

Yes. Configure the integration of each branch with its Store Code, the corresponding Franchise ID and a Survey for that branch. When accessing the store network, open the card Linx Degust to consult and configure the branches.

“Configuration already registered with another Company” appeared. How to solve?

The combination of Store Code and Franchise ID is already registered in Falaê. Check the data provided and check which company or branch the store was set up in. If you need to correct this link, contact Falaê support.

The QR Code opens a thank you page instead of the survey. Why?

This happens when the coupon already has a response linked. To check the configuration, use a coupon that has not yet been answered.

The coupon was printed without a QR Code. What to check?

Check that the integration appears as configured in Falaê and confirm with the person responsible for Linx Degust or Foodie Connect the configuration of printing the QR Code on coupons.

How to disconnect the integration?

1. Access Integrations in Falaê and open Linx Degust.
2. If you manage a chain of stores, open the configuration of the branch you want to disconnect.
3. Click on Cancel integration and wait for the message Integration disconnected successfully.

Canceling deactivates the branch's integration in Falaê and removes the configuration that links the store to the survey in this flow. To change the printing of the QR Code on coupons, confirm the procedure with the person responsible for Linx Degust or Foodie Connect.

If the cancel button is disabled due to lack of permission, ask an administrator for permission to view integrations.