Qlic

Qlic is an ordering and payment solution for restaurants, integrated with the establishment's POS. Using the QR Code on the table or card, the customer can consult the purchase record, split the bill and pay via their cell phone browser, without needing to download an app.

The integration with Falaê connects this journey to the satisfaction survey. Qlic sends customer data and, where applicable, payment data. Falaê registers the customer and returns a survey link with this linked data, so that Qlic can redirect the customer and they can evaluate the experience.

How to configure the integration

1. Access the Integrations screen in Falaê.
2. In the POS (Point of Sale) category, select Qlic.
3. Choose the survey you want to link to the integration.
4. Complete the configuration so that Falaê generates the integration token.
5. Make the token and ID of the selected survey available to the person responsible for integration in Qlic. This information will be used in customer registration calls.

How integration works

1. In the service or payment flow, Qlic makes a call to Falaê, using the token generated in the configuration to authenticate the integration.
2. In this call, Qlic informs the ID of the selected survey, customer data and payment data, if any.
3. Falaê registers the customer and returns, in response to the same call, the survey link with the customer and payment data, when sent, linked to the survey.
4. Qlic redirects the customer to the link returned by Falaê.
5. The customer accesses the selected survey and responds about their experience at the establishment.

Is payment mandatory?

Payment details are optional. When there is no payment, Qlic can send the customer's data with the survey ID and receive the response link in the same way.