Cardápio Web
Cardápio Web is a platform for restaurants and delivery operations that brings together digital menus, online orders, WhatsApp service and cashier, stock, table and command management tools. Discover the platform on Cardápio Web official website.
Connect the Cardápio Web to Falaê to centralize evaluations, monitor indicators and transform feedback into improvements for each branch.
When authorizing the connection, Falaê uses the name, city and state registered in Cardápio Web to automatically create your company's registration. The access created by this integration is aimed at the Reputation module.
Before you start
You need to access Cardápio Web with the store's Owner profile to authorize the integration. Also check that the name of the establishment, city and state are filled in correctly.
If your company is already registered with Falaê, contact our team before starting a new installation, to receive guidance on connecting your existing store.
How to configure the integration
- Access the Cardápio Web dashboard with the owner account.
- Open the CW App Store and locate Falaê app.
- Click Install and follow the instructions presented.
- On the Cardápio Web authorization screen, select the store you want to connect and check the requested permissions.
- Confirm authorization and wait for registration on Falaê to complete.
Falaê requests access to store data, reviews and orders related to them. This information allows you to identify the establishment and associate reviews with your customers' experience.
You do not need to fill in the name, city and state again during installation. This data is obtained from the store's registration in Cardápio Web.
How integration works
After authorization, Falaê registers your company and prepares your access to Reputation. The connection allows you to consult the evaluations registered in Cardápio Web and present them in Falaê.
Reviews are updated daily. Therefore, a new review may not appear immediately after being published by the customer. The connection remains active as long as the store authorization is valid.
How to access Falaê
After installation, the Access button, on the application page within the Cardápio Web, directs you to Falaê home page.
Automatic entry via Cardápio Web, without entering a Falaê password, is still in preparation. For guidance on accessing your account, contact Falaê team.
Do I need to create an account during installation?
Company and user registration is done automatically after authorization. You don't need to choose an email or password at this stage.
Can I connect more than one store?
Yes. Authorization is done per store. If you manage multiple branches, repeat the installation for each store you want to connect and check the selected store before confirming.
Do all old reviews appear on first connection?
The installation does not yet include automatic import of all history. If you need to consult reviews from previous periods, speak to Falaê team to check availability.
What should I do if I cannot complete the installation?
Check that you are using the owner's account and that the store data is complete in Cardápio Web.
If a message from an already registered company appears or if the installation does not complete, contact Falaê team and inform them of the name of the store and the message displayed. If the store has already been connected previously, contact our team before reinstalling.
How to disconnect the integration?
On the Cardápio Web, access the CW App Store, open the list of installed applications and select Falaê. By choosing Uninstall, you cancel authorization to access data from that store.
If you need help disconnecting or reconnecting the establishment, contact Falaê team.