Dionísio

Dionísio is a platform for restaurants that brings together service with artificial intelligence via WhatsApp and Instagram, reservations, CRM and relationship campaigns.

The integration with Falaê sends customer data identified in the surveys and their responses to Dionísio. It also provides a token for Dionísio to register customers on Falaê and use satisfaction surveys in the restaurant's relationship flow.

Before you start

• Access the Integrations screen in Falaê. The Cashier profile cannot configure this integration.
• Ask the person responsible for your Dionísio account for the webhook link or the store ID you want to connect.
• To use surveys with customers registered through Dionísio, have a survey created in Falaê and agree with the person responsible at Dionísio which one will be used.

If you manage more than one branch on Falaê, check which one is selected before configuring. The data destination and token are tied to this branch.

How to configure the integration

1. Access the Integrations screen in Falaê and locate Dionísio in the CRM category.
2. Open the integration and choose one of the connection methods: in the Webhook tab, fill in Webhook Link with the URL provided by Dionísio; If you received the store ID, select the Store Id tab and fill in Store Id.
3. Click Activate and wait for the configuration to be confirmed.
4. Check the Token field, displayed after activation. To allow Dionísio to register customers in Falaê and use their surveys, click Copy and make the token available to the person responsible for integration in Dionísio.
5. Agree with the person responsible for the survey and the flow for making it available or sent to the customer, if you use this part of the integration.

You only need to fill in one of the options: Webhook Link or Store Id. When using the store ID, Falaê automatically sets up the address to receive the data in Dionísio.

The configured destination allows sending Falaê to Dionísio. The token allows Dionísio to access Falaê; Copying the token does not complete the flow configuration on the partner.

How integration works

From Falaê to Dionísio

When a survey response is linked to a customer identified with a registered phone number, Falaê forwards the data to the address configured in Dionísio. sending includes:

• Customer data: identifier, name and telephone number, in addition to email and date of birth, when completed.
• Response data: response identifier, NPS score and comment on the essay question, if applicable, with the identification of the company and the survey.
• Purchase record reference, when there is a purchase record linked to the response: purchase record and order identifiers.

Sending is automatic and processed after recording the data linked to the response. The information may take some time to appear in Dionísio.

From Dionísio to Falaê

With the branch token, Dionísio can register customers on Falaê. For individual registration, you need your name and at least one contact: telephone or email. The date of birth is optional.

By also entering the survey in the registration, Dionísio can obtain a response link linked to the customer. The way to make the survey available or send depends on the flow configured by the person responsible in Dionísio.

Questions and maintenance

Why didn't a customer who responded appear at Dionísio?

Check that the response is linked to a customer with a completed phone number and that the integration is active in the correct branch. Customers without a telephone are not sent to Dionísio, even if they have a registered email address.

If these conditions are met, confirm with the person responsible at Dionísio whether the webhook or ID entered belongs to the desired store. If the problem continues, contact Falaê team and inform the branch and the message presented, if any.

Are all old responses sent upon activation?

Activation does not automatically import all history. sending tracks records linked to responses while the integration is active. If you need previous data, consult Falaê team to check the available options.

What to do if I can't activate?

In the Webhook tab, check if the Webhook Link field contains the full URL provided by Dionísio. In the Store Id tab, check that Store Id is filled in with the correct store identifier.

If Dionisio integration could not be performed. appears, contact Falaê team and inform the branch and the message presented.

How to change webhook or store ID?

Cancel the integration and configure it again with the correct destination. After the new activation, copy the displayed token and update the configuration in Dionísio, if you use customer registration or surveys from the partner.

How to disconnect the integration?

Open the Dionísio integration on Falaê Integrations screen, check the selected branch and click Cancel integration.

Falaê removes the configured destination and integration token from that branch. As a result, new responses will no longer be forwarded to Dionísio and the removed token will no longer allow access to Falaê.

To use the integration again, configure the webhook or store ID again and update the token in Dionísio, if using the partner's registration and survey flow for Falaê.