Hanzo

With this integration, whenever an order is completed in the Hanzo system, customer data — such as name, email, telephone number and order value — will automatically be sent to Falaê. With this information, the platform can register the customer and, if email automation is enabled, automatically send a satisfaction survey.

How integration works

1. The customer completes the order in the Hanzo system.
2. Hanzo sends the following data to Falaê:
   • Name
   • Email
   • Telephone
   • Order value
3. Falaê automatically registers the customer in the database.
4. If email automation is active in Falaê:
   • The customer will receive an email with the satisfaction survey, within the time defined in the automation.

Benefits of Integration

• Automatic registration of customers after completing orders.
• sending survey message by email, without manual actions.
• Taking advantage of the natural flow of the operation to collect feedback.
• More agility, efficiency and clear vision of the customer experience.

FAQ – Falaê + Hanzo Integration

1. Is the survey automatically sent for all orders? Yes, as long as the customer has filled in their name, email and telephone number, and that email automation is active in Falaê.

2. How long does it take for the survey to be sent after ordering? As soon as the order is completed

3. Can I choose which survey will be sent? Yes. You can link the desired survey to the active automation flow in Falaê.

4. What happens if the customer does not have a registered email address? Without a valid email, the survey will not be sent, as the message sending channel depends on this information.