Olga Tech
Olga is a platform for restaurants that brings together customer data, marketing, loyalty, sales channels and customer experience management.
The integration allows Olga to receive data from Falaê and send post-sales messages with the selected satisfaction survey. The customer receives the message sent by Olga, accesses the survey and responds on Falaê.
Before you start
- Access the Integrations screen in Falaê. The Cashier profile cannot configure or cancel this integration.
- Register a company survey that will be connected.
- Ask the person responsible for integration at Olga for the URL of the webhook that will receive the data sent by Falaê.
How to configure the integration
- Access the Integrations screen in Falaê.
- In the CRM category, select Olga Tech.
- In the Survey field, choose the company survey you want to link.
- In the webhook URL field, paste the URL provided by Olga.
- Click Configure integration.
- After configuration, check the four pieces of information displayed and use the copy buttons to send them to the person responsible for integration at Olga.
- Ask the person responsible to configure, at Olga, post-sales message sending with the survey selected in Falaê.
| Information displayed | What is it for |
|---|---|
| Olga Tech API Token | It is generated by Falaê and authenticates Olga's calls to Falaê. |
| Webhook URL | This is the URL informed in the configuration, to which Falaê will send the integration data. |
| Webhook token | Included with data sent by Falaê so that Olga can identify integration calls. |
| Survey ID | Identifies Falaê survey that will be used when sending Olga's post-sales messages. |
The API token and webhook token have different functions. Instruct the person responsible for integration to use each one in the corresponding flow.
How integration works
- Falaê sends the data to Olga through the configured integration.
- Olga receives this data and sends post-sales messages to customers, using the selected satisfaction survey.
- The customer receives the message sent by Olga and accesses Falaê survey.
- The customer responds to the survey and, when their registration is incomplete, fills in the pending registration data in Falaê survey flow.
- The responses and completed registration data are recorded in Falaê.
Post-sales message sending is configured and carried out at Olga. Falaê makes the survey available and records customer responses.
After a response linked to a customer, Falaê also sends Olga, via the webhook, the NPS score, the comment when completed, the survey, company and response identifiers and the available customer data. When there is a linked purchase record, the payload includes the purchase record and order identifiers.
Sending responses via the webhook requires that they be associated with a client. Anonymous responses do not trigger this submission.
Questions and maintenance
Can the customer be registered with just their phone number?
Yes. In some cases, Olga can register the customer using just their phone number. In this case, when accessing the Falaê survey, the customer fills in the pending registration data, complementing their registration in the survey flow.
What URL should I provide?
Use the address provided by Olga to receive data from Falaê. This field receives a webhook URL, not the public survey link or Olga's website address.
The company does not have surveys. How to continue?
Create a survey on that company and go back to setup. The Survey field only shows surveys from the selected company.
How do I change the survey or webhook URL?
Cancel the integration and set it up again with the desired survey and URL. Then, send the new credentials to the person responsible for integration at Olga.
How to disconnect the integration?
- Access Integrations and open Olga Tech in the connected company.
- Click Cancel integration.
- Wait for the confirmation message.
Canceling deactivates the integration and removes the integration credentials in Falaê. To connect again, repeat the configuration and use the new credentials.