Opdv

Integration with Opdv allows, whenever an order is completed in the system, customer and purchase record data are automatically sent to Falaê. This enables automatic customer registration and, if the automations are active, the sending of satisfaction surveys via email or WhatsApp.

Attention: Token Request

To activate the integration, it is mandatory to request a new integration token from Opdv support. This token is essential for Falaê to receive information correctly through automatic connection (technically called webhook, but you don't need to worry about that).

🔐 Without the token, the integration will not work. Always request a new token when setting up a new connection to Falaê.

How integration works

1. The customer places an order normally via Opdv.
2. When completing the order, Opdv automatically sends to Falaê:
   • Name, telephone and email (if available)
   • Order date
   • Total value
   • Order ID
3. Falaê performs the automatic registration of the customer (or updates it, if it already exists).
4. If automations are active in Falaê:
   • With available phone number → it is possible to send the survey via WhatsApp.
   • With email available → it is possible to send the survey via email.

💡 Sending the survey depends on two conditions:

1. Falaê must have automation (WhatsApp or email) active.
2. Opdv needs to send the customer's phone number and/or email.

Benefits of Integration

• Automatic and effortless registration of customers on Falaê.
• Collection of purchase record data (amount, date and order ID).
• sending intelligent survey messages based on available channels.

FAQ

1. Do I always need to request the integration token? Yes. With each new integration with Falaê, it is necessary to request a new token from Opdv support. Without this token, sending data will not be possible.

2. Are all Opdv orders automatically registered in Falaê? No. Only orders that contain the customer's telephone number and/or email will be registered in Falaê. Orders without this information will be ignored as it is not possible to identify the customer.

3. Does Falaê send the survey automatically after the order? Yes, as long as:

• The customer's phone or email is present;
• The corresponding automation is active in your Falaê account (WhatsApp or email).

4. What order data is sent to Falaê? In addition to customer data (when available), Opdv sends:

• Order date
• Total order value
• Order ID

5. Can I activate just WhatsApp automation or just email automation? Yes. You can activate one, the other or both, depending on your strategy. The survey will be sent based on the channel available to each customer.

6. Do I need to configure something technical for this integration to work? No. Just request the token from Opdv, paste it into Falaê and ensure that your automations are active. Everything else happens automatically.