Epadoca

Epadoca is a sales and service platform for bakeries, confectioneries and baking operations. It gathers orders, customer registration and integration with cashier and management systems.

The integration with Falaê, in the POS category, brings the customer and order data registered in Epadoca to send the satisfaction survey by email. You choose the survey and define whether sending will be scheduled when the order is created or whether it will wait for completion.

Before you start

• Access the Integrations screen in Falaê.
• Have the Username, Password and Bakery ID from Epadoca. Confirm this data with the person responsible for the account and check that the ID corresponds to the store that will be integrated.
• Have a survey registered with the company or branch that will be integrated.
• Have a sending email registered and verified in Falaê. This address will be the sender of the survey.
• Include the customer email in the registration used in the order. The customer must have a valid email address at Falaê and be able to receive communications to receive the survey through this channel.
• Count on the person responsible for Epadoca to register the webhook address and enable order updates to be sent to Falaê.

How to configure the integration

1. Access the Integrations screen in Falaê.
2. In the Search integration field, search for Epadoca and open the integration card, in the POS category.
3. If you manage a chain of stores, find the desired branch in the list and open its configuration.
4. Fill in the Username and Password fields with your Epadoca access data.
5. Fill in the Bakery ID field with the corresponding store identifier.
6. In the Survey field, select the survey you want to send to customers. The list only shows surveys from the selected company or branch.
7. In the Send survey after order creation? field, select Yes to schedule sending based on the order creation time or No to wait for completion.
8. If you chose Yes, fill in Survey sending delay (minutes) with an integer between 30 and 180 minutes, equivalent to up to 3 hours.
9. Click on Configure and wait for the message Epadoca configured successfully!.
10. Copy the address displayed in the Webhook field using the Copy button.
11. Make this address available to the person responsible for Epadoca and request registration of the webhook to send order status updates from the store to Falaê.

After configuration on both platforms, check the receipt of an order with an identified customer and registered email. The survey will be sent according to the option chosen during integration.

How integration works

1. During service, the customer is registered with Epadoca and their data is associated with the order.
2. Epadoca communicates an order update to Falaê via the configured webhook.
3. Falaê queries the order data, locates or creates the customer's registration and creates the purchase record. Registration uses name, email and telephone, when available; the purchase record records the order identifier, total value, and creation date.
4. Falaê prepares the sending of the selected survey, according to the configuration:
   • Yes on Send survey after order creation?: schedules the email for the order creation time plus the configured delay, even if the order is not yet completed.
   • No: waits for an update indicating completion of the order and forwards the email for sending without the configurable delay.
5. The customer receives the email, opens the link and completes the survey in Falaê. The link includes the customer identification and registered purchase record.

The deadline is counted from the creation of the order at Epadoca. For example, an order created at 14:00, with a delay of 60 minutes, will be scheduled to be sent at 15:00. If the update reaches Falaê after this time, the email is forwarded for sending without a new 60-minute wait.

Questions and maintenance

Can I define how long after the survey will be sent?

Yes. In the integration configuration, select Yes in Send survey after order creation? and enter the deadline in Submit survey (minutes). The allowed interval is 30 minutes to 3 hours, counting from the creation of the order.

What happens if I select “No”?

Falaê awaits the completion of the order informed by Epadoca. When it receives this update, Falaê forwards the survey to be sent by email. This option disables scheduling by deadline after creation; The survey continues to be sent after completion as long as the submission requirements are met.

Is it enough to register the customer on Epadoca to send the survey?

Sending depends on an order update received by Falaê. Keep the customer associated with the order on Epadoca and check if the store's webhook is configured to communicate these updates.

Can the customer be registered without an email?

Yes, when the order contains a telephone number that allows you to be identified. To receive the survey by email, they must have a valid email address in their Falaê registration.

The customer did not receive the survey. What to check?

Check that the integration is configured, that the bakery ID corresponds to the ordering store and that the Webhook is registered with Epadoca. Also check the selected survey, the customer's email, their authorization to receive communications and the company's sending email on Falaê.

If you chose scheduled sending, check the order creation time and the deadline provided. If you chose No, confirm that the order has already been completed and that this update has reached Falaê. Instruct the customer to also check their spam folder.

Do updates of the same order generate new messages?

After the survey is forwarded or scheduled, Falaê controls the processed request to avoid rescheduling with each update. There is also a 3 days after scheduled send check that can resend the email if it doesn't find a response from the customer.

Can I connect more than one branch?

Yes. Configure each branch with the corresponding bakery ID, your access data and a Survey for that branch. Each branch has its own Webhook address, which must be registered for the corresponding store on Epadoca.

No surveys are available to select. What should I do?

Create a survey in the company or branch you are setting up and reopen the integration. Selecting a survey is necessary to complete configuration in Falaê.

How to disconnect the integration?

1. Access Integrations in Falaê and open Epadoca.
2. If you manage a chain of stores, open the configuration of the branch you want to disconnect.
3. Click on Cancel integration and check if the message Integration disconnected successfully appears.

When the cancellation is complete, Falaê deactivates the branch integration and removes your connection data. New order updates are no longer processed by this flow. Emails already scheduled can continue to be sent. Also ask the person responsible for Epadoca to remove the webhook registered for the branch.

If the message Credentials or Epadoca integration were not found. appears, contact Falaê support to complete the disconnection. Consider the integration canceled only after confirmation of success.

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